Refund policy
Evià Beauty — Return & Refund Policy
At Evià Beauty, we take pride in providing premium-quality products and ensuring that every order arrives in perfect condition.
We value your satisfaction and are here to help if something isn’t quite right.
Returns & Exchanges
Due to hygiene and safety reasons, we do not accept returns or exchanges on opened or used beauty products — including gels, liquids, and cosmetics.
However, we’ll gladly assist if:
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You received the wrong item, or
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Your product arrived damaged or defective.
To qualify for a replacement or refund, please contact us within 7 days of receiving your order, providing your order number and clear photos of the issue.
📩 Email: [insert your customer support email]
📱 WhatsApp: [insert business number]
Damaged, Defective or Incorrect Items
If an item arrives damaged, faulty, or incorrect:
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Notify us within 7 days of delivery.
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Include photos showing the product and packaging.
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We will review and arrange a replacement or refund once approved.
Non-Returnable Items
For safety and hygiene reasons, we cannot accept returns on:
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Opened or used products
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Sale or promotional items
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Gift cards or vouchers
Refunds
Once approved, refunds will be processed via your original payment method within 5–10 business days.
If your refund is delayed, please check with your bank or payment provider, as processing times may vary.
Return Shipping
If a return is required (e.g. incorrect item sent), Evià Beauty will cover the courier cost.
If the return is not due to our error, the customer will be responsible for return shipping fees.
Our Promise
Every Evià Beauty product is carefully inspected and packaged to ensure the highest quality.
If you experience any issue, please reach out — we’re here to make it right.